Withdrawal Policy
- Effective
- <date>
- Last updated
- <date>
How a balance becomes a payment: what can be withdrawn, how a request is reviewed and processed, what can go wrong, and why the amounts and fees live on the method rather than in this document.
1. Who can request a payout
- You must hold an account in good standing — not restricted, suspended or closed.
- Your account must meet any verification requirement that applies to the payout. Where a method or a jurisdiction requires one and it has not been met, the request will be refused rather than held indefinitely.
- Your available balance must be at least the minimum for the method you have chosen. The minimum belongs to the method and is shown on it.
- The method must serve the country your account is set to. Availability is not universal, and a method that exists for one country may not exist for yours.
Verification is part of the product, not a hurdle invented here
The platform is built so that a payout can require an account to be verified, and that requirement is applied by the platform rather than by a person at payout time. Where it applies today it is stated on the method or in the app before you submit; where it does not yet, saying it does would be a claim the platform cannot support.
2. What can be withdrawn
Your balance is kept in separate states on purpose, and only one of them can be paid out:
| Balance | Can it be withdrawn? | Why |
|---|---|---|
| Available | Yes. | It is confirmed: the activity behind it was confirmed, so the reward is yours. |
| Pending | No. | The reward is recorded and the activity is not confirmed. It might never confirm, so it is not money you hold — and paying it out would mean reclaiming it later. |
| Reserved | Not directly. | It is the part of your available balance set aside for a payout request that is being processed. It is not gone: it is held for that request until the request resolves. |
| Under review or restricted | No, while it is. | A specifically reviewed or lawfully restricted amount cannot be paid out until the review or the restriction is resolved. |
Every movement is recorded in a double-entry ledger. That is why a balance can be explained line by line, and why a correction is a new entry rather than a quiet edit.
3. Payout methods
A payout method is a way of delivering funds. The platform supports methods of two kinds:
- **Mobile financial services**, where the destination is an account number at a mobile money provider.
- **Digital-asset payouts**, where the destination is an address on a network.
The methods currently configured for this platform are shown in the app, and on this website’s withdrawals page as the methods the platform supports. Which of them you can use depends on your country, and each method carries its own requirements, minimum and any fee.
Configured is not the same as live
The platform’s payout providers are configured but **currently blocked** — no payout has been processed through them. A method appearing in the app means the platform intends to support it and has modelled it; it does not by itself mean a payout can travel through it today. The app will refuse a request it cannot actually carry out rather than accept it and stall.
4. USDT: the asset and the network are two different things
For a digital-asset payout, two choices have to be made, and they are separate:
| What it is | Why it matters | |
|---|---|---|
| Asset | USDT — the unit the payout is denominated in. | It tells you what the amount is. USDT is designed to track the US dollar; that is the asset’s design, not a promise the platform makes, and it is not a guarantee about any rate the platform applies. |
| Network | The blockchain the transfer travels over — chosen from the networks the method supports. | It tells the funds **where** to go. The same asset on two different networks is not interchangeable: an address on one network is not an address on another. |
An exchange is not a network
A network is a blockchain, and USDT is issued on several. An exchange is a company that may support some of them. So a destination is only valid as a **pair** — this asset, on this network — and "send it to my exchange" is not enough information to make a payment. Choose the network the receiving side actually supports; where a deposit is made on a network the recipient does not support, the funds can be permanently lost, and that is true here as much as anywhere.
5. How a request is made
- Choose a method, and enter the destination that method needs. The app states what it expects.
- The platform shows you the amount, the fee if the method carries one, the converted amount where a conversion applies, and the minimum — before you submit. Nothing is a surprise after the fact, and the terms that apply to your payout are the ones shown on that screen.
- Confirm. The amount moves from available to reserved, and a request record is created with its own identifier.
- The request is reviewed. Its status in the app is the authority on where it has reached.
6. Processing states
A request moves through a defined set of states, and each one means something specific about your money:
| State | What it means for your balance |
|---|---|
| Requested / pending review | The amount is reserved. It is held for this request and cannot be spent elsewhere. |
| Approved, being paid | The amount is still reserved. The platform has accepted the request and the provider is carrying it out. |
| Paid | The payout was made. The amount has left the reserved balance and the request is closed. |
| Failed | The payout did not complete. The reserved amount is released back to your available balance, and the reason is recorded against the request. |
| Cancelled | The request was withdrawn before it was paid, and the reserved amount returned to available. |
| Rejected | The request was refused — a destination that does not match the method, a requirement not met, or a breach of the terms. The reserved amount is released, except where the balance itself is lawfully restricted. |
**We do not promise a processing time.** How long a payout takes depends on the method, the provider, and the review a request needs. A schedule quoted here would be one we could not keep, so the request’s own status is what to rely on.
7. When something goes wrong
Most payout questions come from one of four situations. Each behaves differently, and knowing which one you are in is usually enough to know what to do next.
Incorrect destination details
You are responsible for the destination you supply. A payout made to the destination on the request is a completed payment, even where that destination was not the one you intended — the platform cannot recall funds once they have left.
So the app shows you the destination as it will be used, and you confirm it. Read it. Check the network for a digital-asset payout, and the account number for a mobile one; a wrong network or a wrong number is usually unrecoverable, and it is not something the platform can fix from its side.
A failed payout
A payout can fail — the provider refuses the destination, a requirement turns out not to be met, or the transfer does not complete. Where a payout fails, the reserved amount returns to your available balance; it is not lost by the failure itself.
The request records why it failed, and that record is the thing to look at. If the reason is not something you can act on, write to [CONTACT EMAIL] with the request’s identifier.
Reversed rewards
Where a reward that had been confirmed is later reversed — because the activity behind it was withdrawn, or because it was credited in breach of the terms — the balance is reduced accordingly. If that leaves the balance below the amount of a payout already requested, the request is handled under the review described above rather than by letting the balance go negative.
Restricted balances
An amount can be lawfully restricted — in response to a legal requirement, or while a case about it is open. A restricted amount cannot be paid out while the restriction is in force, and the platform will tell you that the balance is restricted rather than simply refusing the request.
8. Availability, fees and changes
- Payout methods differ by country, and the countries served are configuration. A method available today may not be tomorrow, and a new one may appear.
- Each method carries its own minimum and, where the platform charges one, its own fee. They are shown on the method before you submit a request.
- Where a conversion applies — a balance becoming a currency at a mobile provider, or a digital asset — the rate applied belongs to the payout method and is shown with the request. The platform does not publish a rate in prose, because a rate in prose is a rate that is out of date.
- Fees, minimums, rates and availability may change. The ones that apply to your payout are the ones shown when you submit it.
Contact
Questions about this policy go to [CONTACT EMAIL]. The help centre answers questions about how the platform works, and the app itself is where an account is managed.